All Terms and Conditions
Set out below are the terms on which Derma Aesthetics London provides services to its clients. Please ensure that you have read and fully understood them prior to interaction with the website or clinic services in any way.
Deposit and Cancellation Policy
A non-refundable fee of £50 per appointment is required at the point of booking at Derma Aesthetics London, this is to ensure all Clients attend for their scheduled appointments. This fee is strictly non refundable, and covers the cost of the medical consultation with Dr Raja. If you book a consultation appointment only, this fee will be kept as a consultation fee and will not be redeemable on any treatment. If you book a treatment, we will book enough time for a consultation and treatment. The £50 fee is in this case redeemable against any treatments booked on the day of appointment. We require a minimum of 24 hours notice to reschedule any appointment. Where this notice period has not been provided, deposits will be lost as it would be deemed a late cancellation. By proceeding to book you are agreeing to the terms and conditions
Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. Derma Aesthetics London will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
Prior to your appointment you are personally responsible to prepare yourself for your treatment using the protocols on the website or provided by the Doctor or Therapist. Failure to follow protocols may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child may result in the treatment being cancelled and loss of the deposit. No children under the age of 16 years must be left unattended within the clinic at any time.
Credit Card Details, Deposits and Payments
We politely ask that correct payment is made in full before or directly after your treatment. Charges can be taken in the clinic via Card, Bank transfer, Go Cardless or Cash. Payment can also be taken online (restrictions apply) or over the phone. Prices vary by treatment or package. Please contact the clinic to confirm the price of your chosen treatment. Client payment methods will be recorded but details will not be stored without permission of the individual.
All treatments purchased as a course/package must be paid for in full in advance of the first treatment or in agreed instalments. All treatment courses/packages must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited. Packages/Courses are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.
We will always assess whether a treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.
Certain treatments will involve the removal of makeup, deodorant, perfume and oil- based products. Your Practitioner will cleanse the area to be treated, however please be aware that some of these products may remain dormant in the pores of the skin, for which we cannot be held responsible. To ensure this doesn’t happen, please feel free to thoroughly cleanse the area/s to be treated prior to your appointment to ensure it is free from makeup and other products.
If you have any questions regarding your treatment and the correct preparation required, please don’t hesitate to contact the clinic.
All treatments and procedures are carried out to the highest possible standard. Our experienced doctor and aesthetics practitioner will be using their experience and clinical insight to provide the best possible treatment result to the best of their ability.
Derma Aesthetics London clinic do not offer refunds for treatments received. This includes aesthetics treatments such as Botulium Toxin A anti-wrinkle treatment, dermal fillers, lip fillers, Vivace Fractional RF & Microneedling, Threads, PRP and ProfHilo®, Cryomodelling, are non-refundable once the treatment has been undertaken. The list is not exclusive.
Fees charged for treatment are for undertaking procedure of the treatment and the accompanying service, which is inclusive of;
- Consultation and Assessment of information
- Provision of advice and information
- Follow up appointments and aftercare advice and support as appropriate
Whilst we undertake to provide excellent service we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations. As with any non-surgical procedure, there is no guarantee to the outcome, and it is at the patient’s own risk that these procedures are undertaken.
The consent forms for treatments clearly state that there is no guarantee of a satisfactory or pleasing result.
Any adverse issues relating to facial aesthetics work undertaken at Derma Aesthetics London needs to be highlighted and reviewed with a face to face review consultation within a maximum of six months since having had the work done.
We are not obliged to correct the work or review patients who present more than six months after their treatment with us, especially if they have previously failed to bring any concerns to our attention. In this circumstance, we are unable to verify the subsequent facial aesthetics history of the patient.
In the event you change your mind within 14 days of purchase of a treatment whereby no sessions have been redeemed within the 24hrs of booking you are entitled to a refund.
If you have started a course of treatment, we cannot offer refunds for the remaining sessions.
If, for any medical reason, you can no longer go ahead with your treatment please provide a medical note on why you can no longer continue the treatment.
All skincare products supplied on site are non-refundable once purchased and taken off-site, opened, and used.
Gift vouchers are not cash convertible and are non-refundable.
Derma Aesthetics London will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that he or she provide Derma Aesthetics London with all relevant medical details prior to each treatment. Derma Aesthetics London will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Derma Aesthetics London regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Derma Aesthetics London’s liability for death or any personal injury resulting from Derma Aesthetics London’s negligence.
Your right to complain
Derma Aesthetics London endeavours to treat all its clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment at Derma Aesthetics London you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, Derma Aesthetics London will be pleased to help and support you through the process.
The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within five working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.
Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager.
If your complaint is treatment related, the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s medical team, including the Medical Director. The objective of this is to provide an explanation or a solution to your concerns. Derma Aesthetics London aims to furnish you with a full written response within 20 working days or where this is not possible, an explanation as to the cause of the delay.
Complainants who are not happy with the local resolution are referred to a member of the Senior Management team. If the complaint is service related this will normally be the Regional Director. If the complaint is of clinical nature this will be the Head of Medical Standards at the Support Office. The complaint will be further reviewed within 20 working days and you will be provided with a final written response. If the investigation requires further time, you will be provided with an explanation as to the cause of the delay.
- Vouchers are not to be used in conjunction with any other offer, package or promotion.
- One voucher per person
- The voucher should be surrendered upon purchase of the treatment.
- Offer can only be used on treatments
- Offer is subject to patient suitability for treatment
- Voucher is non transferrable and cannot be exchanged for money
- Specific voucher restrictions may apply – stated at purchase location online or instore
This information and advice published or made available through this website is not intended to replace the services of a physician or a health care professional acting under a physician’s supervision, nor does it constitute a doctor-patient relationship. Each individual’s treatment and/or results may vary based upon the circumstances, the patients’ specific situation, as well as the health care provider’s medical judgment and only after further discussion of the patient’s specific situation, goals, risks and benefits, and other relevant medical discussion. Testimonials or statements made by any person(s) within this site are not intended to substitute for this discussion or evaluation or as a guarantee as to outcomes. Examples of treatment outcomes in this website are not intended to convey and warranty, either express or implied, as to outcomes, promises, or benefits from treatment. Whether to accept any treatment by a patient should be assessed by the patient as to the risks and benefits of such procedures and only after consultation with their practitioner. It is therefore the patients responsibility to decide whether they will go ahead with the treatment, as all practitioners are trained to fully explained the possible outcomes and expectations prior to treatment. Signed patient consent forms additionally support this agreement and understanding.
Medical information or statements made within this site are not intended for use in or as a substitute for the diagnosis or treatment of any health or physical condition or as a substitute for a physician-patient relationship which has been established by an in- person evaluation of a patient. This website does not provide specific medical advice and does not endorse any medical or professional service or services obtained through information provided on this site or any links to or from this site.
Should you wish to discuss our insurance and licensing information for practice, please contact us directly on [email protected]
The website to which these terms and conditions apply and for which we are responsible is www.dermaaestheticslondon.com
Your use of this website and our intellectual property rights.
We have made this website available to you for your own personal use. We may modify, withdraw or deny access to this website at any time. This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belong to us or are licensed to us to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics and documents on the website, as well as other content such as articles and other text. You may not copy, redistribute, republish or otherwise make the materials on this website available to anyone else without our consent in writing.Without written consent you must not:
- republish material from this website (including republication on another website) without giving appropriate accreditation and link to source (i.e. the website in question)
- sell, rent or sub-license material from the website
- reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose
- edit or otherwise modify any material on the website
- redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter)
Our liability to you:
These terms and conditions do not exclude our liability (if any) to you for:
- personal injury or death resulting from our negligence;
- any matter which it would be illegal for us to exclude or to attempt to exclude our liability.
We do not guarantee that this website will be compatible with all or any hardware and software which you may use. We do not guarantee that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this website at any time. We are only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us.
We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions, for example if you and we could not have contemplated those losses before or when you access this website. Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.
Information on this website
The information contained on this website is given for general information and interest purposes only. Whilst we try and ensure the information contained on the website is accurate and up to date, we cannot be responsible for any inaccuracies in the information. As a result, you should not rely on this information, and we recommend that you take further advice or seek further guidance before taking any action based on the information contained on this website. Our liability to you as explained above remains unaffected by this.
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship with you or anyone else, except for these terms and conditions which govern the relationship between us in relation to your use of the website. If you make a contract with a third party who is named or referred to on this website, it is your responsibility to ensure that you are comfortable with the terms of that contract and to take legal advice if necessary.
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Limitations and exclusions of liability
Nothing in these terms and conditions will:
- limit or exclude our or your liability for death or personal injury resulting from negligence
- limit or exclude our or your liability for fraud or fraudulent misrepresentation
- limit any of our or your liabilities in any way that is not permitted under applicable law
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions:
- are subject to the preceding paragraph
- govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.
Breaches of these terms and conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Exclusion of third party rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.
Law and jurisdiction
The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions or of any term of these terms and conditions will be governed by the law of England and Wales. The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.